Return And Refund Policy
At Urban Martt, we want you to have the best shopping experience possible. If you’re not satisfied with your purchase, we’re here to help.
Returns
Eligibility for Returns:
- Items must be returned within 30 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Certain items, such as perishable goods, intimate apparel, and clearance items, are not eligible for return.
How to Initiate a Return:
- Contact our customer service team at [support@urbanmartt.com] to request a return authorization.
- Once approved, you will receive instructions on how to ship the item back to us.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
- We recommend using a trackable shipping method to ensure the safe return of your items.
Refunds
Processing Refunds:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed to your original method of payment within 7-10 business days.
Non-Refundable Items:
- Shipping fees and handling charges are non-refundable.
- Items that are damaged due to misuse or neglect will not be eligible for a refund.